FAQs
Have questions? We have answers.
Product
What size should I buy?
What size should I buy?
If you’re not quite sure which size is right for you, refer to our size guides. They’re located on each product page or you can click here to view.
Care
Care
We recommend washing our products on cold/gentle cycle inside out. Lay flat to dry for optimal longevity or dry low and cool iron if needed.
Orders
What is your turnaround time?
What is your turnaround time?
Orders are processed 2-3 days. This does not account for shipping time.
Can I cancel my order?
Can I cancel my order?
We cannot cancel an order once it's been placed.
Can I change my order?
Can I change my order?
We are unable to change an order once it's been placed.
Returns
What is your return policy?
What is your return policy?
We want to make sure you love what you buy! We offer returns for 7 days on all eligible items and free exchanges for 7 days. Items must be unopened with all tags attached with no signs of wear.
How can I start a return?
How can I start a return?
Please email us and we will review your return for approval.
Shipping
Do you offer free shipping?
Do you offer free shipping?
Yes, we offer free domestic shipping on all orders over $100 USD.
And free shipping to Canada & Australia for all orders over $200 USD!
Gift boxes do not count towards the free shipping.
How long before I get my order?
How long before I get my order?
Please allow 2-5 business days for processing and shipping time and 3-7 days for processing through our sales or holidays.
My package is lost. What do I do?
My package is lost. What do I do?
We are not liable for untraceable or lost return shipments. We recommend using a delivery service with tracking to protect your return.
Domestic orders are sent via USPS first class and can take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service.
International orders are sent via USPS first class and can take between 12 to 14 days to arrive depending on the efficiency of your local postal service. Please be advised, if the package is held at customs, it may take longer.
All our orders are shipped USPS First Class Mail with tracking. If you have not received your order in the time stated above or your order is not showing tracking or have moved, please feel free to contact USPS by phone at 1(800) 275-8777 or online at USPS. You will need to provide them with your tracking number and the date it was shipped
Handpicked and Chosen is not responsible for carrier delays or lost, stolen, or misdirected shipments by the carrier. International customers are responsible for all customs fees. When placing an order for multiple items, and one item is a pre order, your entire order will ship once the pre-ordered item becomes ship ready. We are not able to combine shipping orders for any orders at any time.